Terms of Service

 

1.1 Openn is an online platform where licensed real estate agents (Real Estate Agents) acting for sellers of commercial, rural or residential real estate are able to conduct a sale digitally (Digital Sale) including accepting offers and negotiating a sale. The platform includes an auction process known as Openn Negotiation, a private treaty/sale process known as Openn Offers and a tender process known as Openn Tender (each a Sales Method).

1.2 These Terms of Service, the privacy policy located at Privacy Policy and the Apple Terms and Conditions (or Android Terms and Conditions, as the case may be) (collectively known as the Terms) govern your use of openn.com (Website) and the Openn mobile application (App) and all content, services and products available at or through Openn (collectively referred to as, Openn).

1.3 Openn is operated by Openn Pty Ltd (ACN 612 338 477) (we, us or our) under licence from Openn Tech Pty Ltd (ACN 607 908 636).

1.4 In the Terms a person (User) is anyone other than us using Openn (including Registered Users). Users may be Real Estate Agents, Sellers, bidders or anyone who views a Digital Sale (Observers). Openn enables buyers that meet the pre-registration requirements (Qualified Buyers) to participate in the Digital Sale negotiations and, if successful, enter into a legally binding contract to purchase real estate.

1.5 Please read the Terms carefully. By using Openn or accessing any pages or materials contained in Openn, you agree to be bound by the Terms. If you do not accept the Terms, you are not permitted to use Openn and must refrain from using it.

1.6 Notwithstanding the incorporation of each or either of the Apple Terms and Conditions and the Android Terms and Conditions in these Terms of Service and subject to clause 1.8, you acknowledge and agree that by accepting the Terms, the end user licence agreement so formed is between us and you only.

1.7 You acknowledge that neither Apple nor Android is a party to these Terms of Service and that we, and not Apple and/or Android, are responsible for the App and its content.

1.8 You acknowledge and agree that Apple and/or Android and their respective subsidiaries, are third party beneficiaries of the Terms and that, upon your acceptance of the Terms, Apple and/or Android will have the right (and will be deemed to have accepted the right) to enforce the Terms as a third party beneficiary.

1.9 Any complaints, questions or claims relating to the App can be directed to admin@openn.com

2.1 Registration may be required to use Openn. Registration is not completed until you have downloaded the App to your mobile device or visited https://anz.openn.com/app/signup, submitted the registration form and we have confirmed your registration as a registered user (Registered User) by sending you your login information to your account (User Account). All information supplied by you upon registration must be true, complete and accurate information (User Data). You must maintain and promptly update your User Data as appropriate from time to time.

2.2 We will use your email address as your username and therefore when registering as a user, you must provide a genuine email address. Users must not impersonate another living person or Registered User.

2.3 We may refuse your registration where we consider your suggested username or password to be inappropriate. Grounds for refusal may include, but are not limited to, offensive content, obscenity, abuse, defamatory content, contempt, incitement, copyright infringement, brand names or registered trademarks, company or organisation names, names of high-profile or public figures or names promoting political, religious, social or economic groups or issues.

2.4 We reserve the right to refuse suggested usernames at our sole discretion and do not have to provide any reasons for such refusal.

2.5 Registered Users may provide a business name or a company name, which is to be associated with the User Account. Registered Users acknowledge and agree that where a business name or company name is associated with their User Account, the Terms are considered to be a contract with the Registered User as an individual (not the business or company) and Registered Users remain solely responsible for all activity undertaken in respect of their User Account.

2.6 We may, at our absolute discretion, refuse to register a person or corporate entity as a Registered User.

2.7 Without limiting our other rights under the Terms, if you provide any information that is untrue, inaccurate, or incomplete, or we have reasonable grounds to suspect that such is the case, or we determine (in our sole discretion) your activity on the platform as anything other than genuine and reasonable, we reserve the right to suspend or terminate your User Account and to refuse any and all current or future use of Openn (or any portion of it).

2.8 You agree not to assign, transfer or sublicense your rights as a Registered User of Openn. You further agree not to register more than one account, create an account on behalf of someone else, or create a false or misleading identity in conjunction with your use of Openn.

3.1 You agree to keep the User Data confidential. You understand and agree that you are fully responsible for all actions and submissions made from your User Account. If you become aware of any unauthorised use of your User Account, you should notify us immediately by email: support@openn.com

3.2 You agree that you will not, directly or indirectly: -hack into or insert malicious code, including viruses, trojans, worms, logic bombs or other harmful or destructive code or data, into the App, Website or any operating system, including through password mining, phishing or other means; -use automated scripting tools or software in connection with the App or Website; -circumvent the App or Website’s structure, presentation or navigational function so as to obtain information that we have chosen not to make publicly available through the App or Website; -attempt to modify, reverse engineer or reverse-assemble any part of the App or Website; -use the App or Website to supply another service, or to obtain information which you either incorporate into your own service or product to enhance your service or product or your business in any way, such as to create potential customer lists or property lists. Any commercial use of the App or Website beyond what is expressly approved in these Terms requires our prior written approval.

4.1 You acknowledge and agree that: -in contacting or interacting with other Users, we are not your agent, attorney, partner or representative and are not a party to or beneficiary of any interaction, transaction or relationship (legal or otherwise) between you and other Users; -We are not responsible for your interactions with otherUsers or their interactions with you; and we are not responsible for any loss or damage arising from the misuse, improper use, or unauthorised use of your username and/or Password for the App; -Openn will not operate on a continuous basis, and may be unavailable from time to time (including for maintenance purposes). You are responsible for keeping the details of your User Account confidential and secure and you are responsible for all use and activity carried out under your User Account. You must not share your username, password or coupon code with any other person or authorise any other person to use the App. You must not use the App in any manner which could damage, disable, overburden, or impair the App or interfere with any other party's use and enjoyment of the App. You must not use the App in any manner or for any purpose which is contrary to these terms.

4.2 We reserve the right to make changes to Openn without notice to you at any time. We retain complete control over Openn and may alter, amend or cease the operation of Openn at any time in our sole discretion.

4.3 Property information and other material available through Openn is submitted by Real Estate Agents or their associated parties) and other Registered Users. We do not check the accuracy or completeness of this information and are not responsible for the accuracy or completeness of information submitted by Real Estate Agents and other Registered Users. You should undertake such inquires and investigations as are necessary to confirm that the information is accurate and complete before making any decisions relating to that information.

5.1 A Real Estate Agent must not use Openn to conduct a sale of a particular property (Property) on behalf of the seller of the Property (Seller), unless: -the Real Estate Agent is a Registered User; -We have authorised the Real Estate Agent to use Openn to conduct a sale of the Property on behalf of the Seller, by enabling this function within Openn; -the Real Estate Agent holds all licences, registrations, approvals and accreditations required to use Openn to conduct a Digital Sale of the Property on behalf of the Seller (including, where the Real Estate Agent is not a licensed real estate agent, the Real Estate Agent is lawfully acting as a registered sales representative of a licensed real estate agent); -the Real Estate Agent has obtained authorisation in writing from the Seller to offer the property by Digital Sale using Openn; -in respect of Openn Negotiations, the Real Estate Agent has obtained agreement in writing from the Seller to be bound by the agreement or authority to conduct the sale on Openn relevant to the Openn Negotiation and jurisdiction the Property is in (Openn Authority) and any other materials in respect of the sale; and -the Real Estate Agent complies with the Terms of Service (including payment of any fees due to us in relation to the Digital Sale). The Real Estate Agent must not allow any person to participate in a Digital Sale negotiation unless all of the requirements set out in these Terms of Service to become Qualified Bidder / Buyer, relevant to that Sale Method and jurisdiction the Property is in, have been met.

5.2 A person that is not a Real Estate Agent, Auctioneer, Observer, Qualified Buyer, Qualified Bidder or User who has registered for interest in relation to a Digital Sale must not use Openn to view a Digital Sale unless the person complies with these Terms.

5.3 Each User acknowledges that: -the Real Estate Agent (not us) is solely responsible for the conduct of the Property sale and negotiation, for complying with legislation and for any information relating to a Property which is made available through Openn; -a person is not eligible to participate in negotiations on Openn unless they have registered with the Real Estate Agent including agreeing to be bound by these Terms, any Auction Conditions (where relevant to the Sales Method), any Terms of Service relevant to the Sales Method, other materials in respect of the Property sale and their registration to become qualified has been accepted by the Real Estate Agent on behalf of the Seller; -the User accepts responsibility for any bidding activity on their registered device using their unique identification number regardless of the manner in which the bid was made; and -their use of Openn may be subject to interruption or delay due to the nature of the internet and mobile phone communications. We do not make any warranty that Openn will be error free, without interruption or delay or free from defects.

6.1 You must not add any content to Openn: -unless you hold all necessary rights, licences and consents to do so; -that would cause you or us to breach any law, regulation, rule, code or other legal obligation; -that is or could reasonably be considered to be misleading or deceptive, obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, pornographic, threatening, abusive, liable to incite racial hatred, discriminatory, blasphemous, in breach of confidence or in breach of privacy; -that would bring us, or Openn, into disrepute; or -that infringes the intellectual property rights or other rights of any person.

6.2 We update Openn regularly, however we make no representation as to the accuracy or completeness of any information or services of Openn. All information and services are provided on the basis that you undertake the responsibility for assessing, at your own risk.

7.1 We may use information available through Openn (including details of properties that have been uploaded and information about Real Estate Agents and other Users including (business name, logo, images or other media) as part of the services and/or other marketing materials relating to Openn, except where the relevant Real Estate Agent or other User has requested that the information is not used for such purposes.

8.1 Nothing in the Terms constitutes a transfer of any intellectual property rights. You acknowledge and agree that, as between you and us, we and our licensors own all intellectual property rights in Openn.

8.2 We grant you a non-exclusive, non-transferable licence to use Openn in Australia, on a device owned or controlled by you, as permitted by the Usage Rules set forth in Apple’s App Stores Terms of Service (if applicable) and in accordance with the Terms as amended from to time to time.

8.3 You acknowledge that in the event of a third party claim that the App or your use and possession of the App infringes that third party’s intellectual property rights, we alone (and not Apple or Android) are responsible to implement steps and procedures for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.

8.4 All content included on Openn such as, but not limited to, text, images, software, artwork, photographs, text, images, video, audio and logos is our property or our licensors and other content suppliers. Openn is our (or our licensors) copyright property and is protected by Australian and International copyright laws. You may not in any form or means adapt, reproduce, communicate or publish any part of it without written consent from us.

8.5 All trade marks, trade names, branding and get-up (trade dress) on Openn belong to us or our licensors. We do not give you any licence or right to use them.

9.1 On occasion, Openn may be linked to one or more external websites or resources operated by unrelated external websites or an external website may provide a link back to Openn. These links are provided for your convenience only.

9.2 These links should not be deemed to imply that we endorse the external website or any content therein.

9.3 We do not control and we are not responsible or liable for any external website or any content, advertising, products or other materials on or available from such external websites.

9.4 Access to external websites is at your own risk.

10.1 We make Openn available for others to publish information without assuming a duty of care to Real Estate Agents, Bidders or any other Users. We give no warranty, guarantee or representation about the accuracy, reliability or timeliness or otherwise, of the information contained on Openn.

10.2 By uploading materials to Openn or submitting any materials to us (User Materials), you automatically grant (or warrant that the owner of such rights has expressly granted) us a perpetual, royalty-free, irrevocable, non-exclusive right and licence to use, reproduce, modify, adapt, communicate and distribute the User Materials for the purpose of allowing us to operate and provide Openn.

10.3 You consent to any act or omission which would otherwise constitute an infringement of your moral rights, and if you add any content in which any third party has moral rights, you must also ensure that the third party also consents in the same manner.

10.4 The licence in clause 10.2 will survive any termination of the Terms.

10.5 You represent and warrant to us that you have all necessary rights to grant the licences and consents set out in clauses 10.2 and 10.3.

11.1 The terms in this section apply to Real Estate Agents using our services.

11.2 We charge fees for our products and services (Services) including, without limitation, the following Services: uploading a Property onto Openn to conduct a Digital Sale by a Sales Method or otherwise (Upload); onboarding (Onboarding Services); ancillary and complementary products and services which aid in the use of Openn such as brochures (Materials).  

11.3 You agree to pay us the fees for our Services and you accept these terms.

11.4 Upload: When generating an Upload you can choose between the following fee structures:

• ‘Upload’ fees are non- refundable once we have provided the Service. You must make a pre-payment in full to access this Service.
• ‘Pre-purchased upload credits’ for bulk Upload orders (Pre-purchase Upload Credits) entitle you to credits towards Uploads and (at times) bonus Upload credits to be used within 12 months of ordering (Expiry Date). Pre-purchase Upload Credits are non-refundable once we have provided the credit tokens or after the Expiry Date. The Upload Service is taken to be provided by us when your Upload goes live on Openn. 
• You may also choose to purchase a subscription or membership for our services (Membership). You understand and agree that your Membership is subject to our Membership Terms and Conditions. 

11.5 Onboarding: The fees (Onboarding Services) for the Onboarding Service are non-refundable except if we cancel or cannot provide you with the Onboarding Services. If you elect to choose  independent onboarding online certification, the Onboarding Service is taken to be provided once you are given access to the online onboarding platform pre-recorded onboarding instructions. If you choose webinar based or agency onboarding, the Onboarding Service is taken to be provided by us when we first make the Onboarding available to you. If you are unable to attend any Onboarding Service sessions within 3 months of payment, the Onboarding Fee is non-refundable.

11.6 Materials: The fees for Materials are non-refundable once we have provided the Materials to you.

11.7 Fees for our Services are payable when they are due which unless agreed otherwise is at the time of ordering a Service.

11.8 Prior to ordering a Service that has a fee, you have an opportunity to review and accept the fees that you will be charged based on any applicable schedule of fees and charges as shown on the App, which we reserve the right to change from time to time and will update you by placing updates on the App.  

11.9 We may choose to temporarily change the fees for our Services for promotional events (for example, discounts on memberships) or new Services, and such changes are effective when we post the temporary promotional event or new Service on Openn. 

11.10 All prices are listed in Australian dollars and includes GST, unless otherwise stated. 

11.11 Payment processing will not begin until we receive all the information we need (including relevant credit card details).

11.12 Your Property Upload will be launched on Openn only after payment has been successfully processed. Once your payment has been successfully processed, you will receive confirmation of your order and details of your supply order number. You will also receive, by email, a tax invoice for your order. Your tax invoice is your proof of purchase of our Service. 

11.13 Please note: -for security reasons we reserve the right to decline any credit cards issued by banks outside of Australia; -debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order; -you may be required to provide further identification for additional security reference checks.

11.14 If we incur a third-party cost to process a card payment or other transaction, we may charge a reasonable transaction fee.

11.15 If any payment of fees on any account with us is overdue, we may suspend any one or more services until payment is made. 

12.1 You are responsible for paying any taxes, including any stamp duty, goods and services or value added taxes, which may be applicable depending on the jurisdiction of the services provided. These taxes will be added to fees billed to you, if applicable.

12.2 You must also comply with your obligations under income tax provisions in your jurisdiction.

13.1 The Competition and Consumer Act 2010 (Cth) may confer rights, guarantees and remedies on you in relation to our provision of services which cannot be excluded, restricted or modified. We do not exclude those rights. All other terms, rights and guarantees and remedies are excluded.

13.2 Subject to clauses 13.1 and 13.4, our maximum total aggregate liability for all loss, damage, cost or expense arising under or in relation to the Terms, whether in contract, tort (including negligence), equity, under statute, or on any other basis is limited to an amount of AU$20 or the total amount paid for any fees paid under the Terms in the 12 month period preceding the event giving rise to the liability, whichever is greater.

13.3 Without limiting clause 13.1: -content and materials on Openn are provided ‘as is’ and, to the extent permitted by law, without warranties of any kind, either express or implied; -we disclaim all warranties, express or implied, including but not limited to implied warranties of acceptable quality and fitness for a particular purpose, title, compatibility, security, accuracy or non-infringement of intellectual property rights; -we do not warrant that Openn is secure, free from viruses, bugs, worms, interruption, errors, theft or destruction or that Openn will meet your requirements. We are not responsible for any damage to your computer system which arises in connection with your use of Openn or any linked website. You assume all risks associated with using Openn or any linked website; -content and material downloaded or otherwise obtained through the use of Openn is done at your sole risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such content or material; -We are not a party to any transactions between Users arising through their use of the App or Website and accepts no liability for those transactions whatsoever; and -you expressly understand and agree that we and our affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or any other damages whatsoever, or for any damages for loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages), including those arising out of, or resulting from: -the use or the inability to use Openn; -the use of any material on Openn or any website or websites linked to or accessible from Openn; -unauthorised access to or alteration of your transmissions or data; -statements or conduct of any third party on the Website; or -any other matter relating to Openn.

13.4 Our liability for breach of any consumer guarantee which cannot be lawfully excluded is limited to the supply of the services again or the payment of the cost of having the services supplied again.

13.5 You further agree that in the event of any failure of the App to conform to any applicable warranty (including any statutory warranty as to merchantable quality or fitness for purpose), you may notify each of Apple and/or Android (as the case may be), and Apple and/or Android will refund the purchase price (if any) for the App to you against substantiation of the payment of the purchase price for the App by provision by you of the Store receipt of payment of the purchase price; and that, to the maximum extent permitted by applicable law, neither Apple nor Android will have any other warranty obligation whatsoever with respect to the App to you including liability for any other claims, losses (including current or prospective economic loss), liabilities, damages, costs or expenses attributable to any failure to conform to any warranty aforesaid.

13.6 By accessing Openn, you indemnify, hold harmless and, at our option, defend us and our affiliates, and our and their officers, directors, employees, stockholders, agents and representatives from any and all third party claims, liability, damages and/or costs (including, but not limited to, reasonable lawyers' fees and expenses) arising from or in connection with your use of Openn.

13.7 Our liability to you under or in relation to these Terms is reduced to the extent that your acts or omissions, or those of a third party, contributed to or caused the liability.

13.8 You acknowledge and agree that neither Apple nor Android nor any other Store shall be liable to furnish to you any maintenance and support services with respect to the App.

13.9 You further agree that we alone (and not Apple or Android) are responsible for taking steps and implementing procedures to address any claims by you or any third party relating to the App or your possession and/or use of the App including, but not limited to: -product liability claims; -any claim that the App fails to conform to any applicable legal or regulatory requirement; and -claims arising under consumer protection or similar legislation, -and which claims shall, in any event, be limited to the maximum extent permitted by applicable law.

13.10 You represent and warrant that you are: -not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and -not listed on any U.S. Government list of prohibited or restricted parties.

14.1 We undertake to take all due care with any information which you may provide to us when accessing Openn. However, we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

14.2 We do not share or sell any personally identifiable information obtained via Openn to third parties, nor use the personal information otherwise than for its intended use.

14.3 You consent to the collection and use of personally identifiable information about you in accordance with the Privacy Policy.

14.4 For more information, please review the Privacy Policy or contact us at: support@openn.com

15.1 The Terms terminate automatically if, for any reason, we cease to operate Openn.

15.2 We may otherwise terminate the Terms immediately, on notice to you, if you have breached the Terms in any way.

15.3 We have no liability for any costs, losses or damages of any kind arising as a consequence of terminating access to Openn.

16.1 We shall not be liable for any delay in performing any of our obligations under the Terms if such delay is caused by circumstances beyond our reasonable control and we shall be entitled to a reasonable extension of time for the performance of such obligations.

17.1 We may amend these Terms of Service from time to time. If we do, the amended Terms of Service will be published on the App or Website and, to the extent practicable, we will identify the amendments made since the Terms of Service were last changed. You agree that it is your responsibility to check for updates to our Terms of Service. You further agree that your continued use of Openn is acceptance of our amendments to the Terms of Service.

18.1 If any part of the Terms is found to be void, unlawful, or unenforceable then that part will be deemed to be severable from the balance of the Terms and the severed part will not affect the validity and enforceability of any remaining provisions.

18.2 In the event of any inconsistency or conflict as between these Terms of Service and the Apple Terms and Conditions and/or the Android Terms and Conditions (as the case may be), these Terms of Service shall prevail to the extent of such inconsistency or conflict only.

18.3 The Terms will be governed by and interpreted in accordance with the laws of Western Australia.

18.4 You agree to the jurisdiction of the courts of Western Australia to determine any dispute arising out of the Terms.

19.1 You represent and warrant to us that at all times during your use of Openn: -you hold all required licences or accreditations to sell all the Property you upload onto Openn, including, but not limited to, a real estate agency licence; -you will comply with all applicable laws in each jurisdiction in respect of the sale of the Property uploaded onto Openn; -the content you post in respect of the Property is true and correct to the best of your knowledge; -you have obtained all necessary documents pursuant to the applicable laws in each jurisdiction to sell the Property on Openn; -you have obtained all necessary authorisations and agreements from Sellers (relevant to the Sales Method) required to offer Property by Digital Sale on Openn; -you have obtained all necessary documents from Qualified Bidders to allow them to bid on the Property (where the Sales Method requires this); and -you will maintain all necessary records as required by the applicable laws in each jurisdiction.

20.1 In these Terms of Service, the following words have the meanings set out below: -Android means Google Inc., a Californian corporation with its principal place of business at Mountain View, California, USA, and any Google subsidiary including, but not limited to its related entity, Android Inc. -Android Terms and Conditions means the terms and conditions prescribed by Android in its App Store for the acquisition and use of applications, devices and systems supplied through the App Store including any App Store terms of service published from time to time and claims by Android for copyright, disclaimers and other proprietary notices. -Apple means Apple Inc., a Californian corporation with its principal place of business at One Infinite Loop, Cupertino, California, USA, and any Apple subsidiary. -Apple Terms and Conditions means the terms and conditions prescribed by Apple in its App Store for the acquisition and use of applications, devices and systems supplied through the App Store including any App Store terms of service published from time to time and claims by Apple for copyright, disclaimers and other proprietary notices. -Store or App Store means an electronic store and its storefronts from which you purchased or downloaded the App including, but not limited to an electronic store and/or its storefronts branded, and owned and/or controlled by Apple or an affiliate of Apple or owned and/or controlled by Android or an affiliate of Android.

21.1 The terms in this section apply to Real Estate Agents using our services

OUR DISCLOSURES

Our complete membership terms and conditions are contained below, but some important points for you to know before you become a membership customer are:

• Your membership (Membership) will incur a charge. The fees charged are listed on the payment page where you enter your personal and payment details.
• All membership tiers allow you to launch an unlimited number of listings and receive unlimited offers where there is no transparency/visibility of offer information for buyers.
• Transparency/visibility of offer information may incur a charge per listing. You will be prompted to pay and issued with an invoice.
• Unless your Membership is terminated in accordance with these Terms, your Membership will roll over on an ongoing basis.
• To the maximum extent permitted by law, the Fees are non-refundable.
• You are responsible and liable for the actions of your Authorised Users.

Nothing in these terms limits your rights under the Australian Consumer Law.

Your general use of our Platform is subject to the Openn Terms of Service (https://www.openn.com/en-au/terms/terms-of-service) (Terms of Service). These membership terms and conditions (Terms) apply to you in addition to the Terms of Service if you have subscribed to our Platform. To the extent there is any ambiguity, discrepancy, or inconsistency in or between these Terms and the Terms of Service, these Terms will prevail.

These Terms are entered into between Openn Pty Ltd ABN 31612338477 (we, us or our) and you, together the Parties and each a Party.

In these Terms, ‘you’ means the person or entity registered with us as an Account holder.

If you are using the Platform on behalf of your employer or a business entity, you, in your individual capacity, represent and warrant that you are authorised to act on behalf of your employer or the business entity and to bind the entity and the entity’s personnel to these Terms.

ACCEPTANCE AND PLATFORM LICENCE

You accept these Terms by the earlier of signing and returning these Terms to us (including by email or any electronic executions platform acceptable to us), checking the box, clicking “I accept”, registering on the Platform, or using the Platform.

You and each Authorised User must be at least 18 years old to use the Platform.

We may amend these Terms at any time, by providing written notice to you. By clicking “I accept” or continuing to use the Platform after the notice or 30 days after notification (whichever date is earlier), you agree to the amended Terms. If you do not agree to the amendment, you may terminate your Membership in accordance with the “Cancellation of Memberships” clause.

ACCOUNTS AND AUTHORISED HOLDERS

You must register on the Platform and create an account (Account) to access the Platform’s subscription features including auction, private treaty, tender and offer management functions. Each Authorised User will require a login that is linked to your Account in order to access the Platform.

All personal information you and your Authorised Users provide to us will be treated in accordance with our Privacy Policy (https://www.openn.com/en-au/terms/privacy-policy).

You are responsible for keeping your Account details and your username and password confidential and you will be liable for all activity on your Account, including purchases made using your Account details, and any activity from one of your Authorised Users. Each Authorised User is responsible for keeping their login details confidential. You agree to immediately notify us of any unauthorised use of your Account.

If set out in your Account, you may be permitted to invite a number of users to the Platform, who will be permitted to access and use the Platform under your Account (Authorised Users). We agree to provide you with the number of Authorised Users as set out in your Account.

The Authorised Users will have permission to access certain features of the Platform and your Account, as detailed in your Account and you may adjust these permission settings in your Account.

You will ensure that each Authorised User complies with these Terms. You are responsible and liable for the acts or omissions of your Authorised Users.

MEMBERSHIPS

Unless your Membership is terminated in accordance with these Terms, your Membership will roll over on an ongoing basis. During the term of your Membership, you will be charged the same amount, outlined in your Account (Fees) on an ongoing monthly basis from the date you sign up for Membership (Payment Date), unless you choose to pay them upfront. Without limiting your rights under the Australian Consumer Law, you can cancel your Membership at any time in accordance with the “Cancellation of Memberships” clause of these Terms but the cancellation will only have effect from expiry of the Term for which you have made a commitment to.

The payment methods we offer for the Fees are set out on the Platform. We may offer payment through a third-party provider (Stripe). You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions.

You must not pay, or attempt to pay, the Fees by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment.

You agree that we may set-off or deduct from any monies payable to you under these Terms, any amounts which are payable by you to us (whether under these Terms or otherwise).

We do not store any credit card details, and all payment information is collected and stored through our third-party payment processor.

Membership Comparison Table

Membership Tier	Key Features	Payment Structure
Premium	Unlimited listings, full platform use	Monthly fixed fee
Accelerate	Pay for all listings on market, full platform use	Per-listing fee, reconciled and charged monthly
Essentials	Unlimited listings, fee for enhanced features	Lower Monthly fixed fee + Upgrade fee per listing

 

Payment Terms

• Payments are processed via Stripe.
• By providing your credit card details, you authorise us to charge Fees as they fall due.
• Fees for the Premium and Essentials Membership are charged monthly in advance.
• Accelerate Membership Fees are charged monthly in arrears based on reconciled listings.
• Valid credit card details are required to commence any Membership.

Membership Start Dates

• Premium and Essentials Memberships commence immediately when credit card details are entered, unless otherwise agreed with our sales team.
• Accelerate Membership starts on the 1st day of the next month following setup. (unless they have done a free property trial prior?)

Premium Membership

• The Premium Membership is charged as a set Fee per month.
• It provides you with unlimited listings and full use of the platform.
• The Premium Membership is subject to a Minimum Term as laid out in these Terms, unless agreed otherwise in writing with our sales team.
• Valid credit card details are required to commence the Premium Membership.

Accelerate Membership

• You will pay a set fee per listing with every listing you bring to market for sale.
• Fees for the Accelerate Membership are reconciled through Realestate.com and your CRM log to Openn at the end of each month.
• All listings taken to market for sale will incur the agreed Fee regardless of platform usage.
• An invoice will be provided at the conclusion of each month along with a reconciliation of all listings. Payment will be automatically charged to your credit card.
• You are required to enter a valid credit card to commence with this Membership type and will be charged for all on market listings
• The Accelerate Membership has a 90-day notice period with a minimum term of 6 months. It commences from the date your credit card details are entered unless otherwise agreed in writing with our sales team.

Essentials Membership

• The Essentials Membership works on a set fee per month.
• There is a fee required to upgrade a listing to use enhanced negotiation features.
• The Essentials Membership has a 30-day minimum term
• The Essentials Membership requires valid credit card details and commences on the day the credit card is entered, unless otherwise agreed.

Changes to your Membership: If you wish to change your Membership (for example, by upgrading to a different Membership tier, or varying the number of Authorised Users associated with your Account), you must provide notice to us that you wish to vary your Membership at least 48 hours before the next Payment Date. If you vary your Membership and the Fees increase, we will charge you for the increase in the Fees on a pro-rata basis for the remainder of the period until your next Payment Date, and you will have access to the additional Membership features from the date you make such payment. You agree that you cannot downgrade to a different Membership tier during the minimum term.

To the extent permitted by law, the Fees are non-refundable and non-cancellable once paid.

We may need to change what is available as part of your Membership (for example, the inclusions, exclusions, updated features) from time to time. If we change what is available as part of your Membership, we will provide you with 30 days’ notice of the change. After 30 days, we will apply the changes to your Membership. If the changes substantially and adversely affect your enjoyment of the Membership, you may cancel your Membership in accordance with the ‘Cancellation of Memberships’ clause.

We may need to change the Fees from time to time. If we change the Fees, we will provide you with 30 days’ notice of the change. After 30 days, we will apply the updated Fee to your Membership. If the updated Fee is not acceptable to you, you may cancel your Membership in accordance with the ‘Cancellation of Memberships’ clause.

CREDITS

We may supply you with a coupon code that you will be able to use as a credit to gain access and launch any of the auction, private treaty or tender sales process products.

You may need to use the coupon code for each property listing on the Platform (Property Listing).

TERMINATION

You can cancel your Membership at any time by notifying us via email. Cancellation will take effect at the later of; the end of Notice Period or the end of the Minimum Term. You will retain access to the platform for 30 days after your last payment.

 

Membership Tier	Minimum Term	Notice Period
Premium	12 Months	90 Days from end of Minimum Term
Accelerate	6 months	90 Days from end of Minimum Term
Essentials	30 Days	30 Days from end of Minimum Term

 

Should you cancel your Membership with us, you will continue to have an Account with us, should you seek to reactivate your Membership in the future.

A Membership will terminate immediately upon written notice by a Party (Non-Defaulting Party) if:

• the other Party (Defaulting Party) breaches a material term of these Terms, the Openn Terms of Service or the Terms and that breach has not been remedied within 10 Business Days of the Defaulting Party being notified of the breach by the Non-Defaulting Party; or
• the Defaulting Party is unable to pay its debts as they fall due.

Should we suspect that you are in breach of these Terms, we may suspend your access to the Platform while we investigate the suspected breach.

Upon expiry or termination of your Membership:

• You agree that other than where termination is due to our breach of these Terms, and to the maximum extent permitted by law, any payments made by you to us (including any Fees) are not refundable to you.
• Where we terminate your Membership due to your breach of these Terms, you also agree to pay us our reasonable additional costs directly arising from such termination, including recovery fees.

Where termination is due to our breach of these Terms, we agree to refund you for any prepaid unused Fees on a pro-rata basis.

Termination of a Membership will not affect any rights or liabilities that a Party has accrued under these Terms.

This clause will survive the termination or expiry of your Membership.

GENERAL

Disputes: A Party may not commence court proceedings relating to a dispute without first meeting with the other Party to seek (in good faith) to resolve the dispute, failing which the Parties agree to engage a mediator to attempt to resolve the dispute. The costs of the mediation will be shared equally between the Parties. Nothing in this clause will operate to prevent a Party from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction.

Governing law: These Terms are governed by the laws of Western Australia. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in Western Australia and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.

Notices: Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided in your Account. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.

Severance: If a provision of these Terms is held to be void, invalid, illegal, or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

For any questions or notices, please contact us at:

Openn Pty Ltd ABN 31612338477

Email: support@openn.com

Last update: 18 December 2024

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